Your next chapter.
Help us build the right things for the right reasons. You’ll lead research that connects merchant and seller experiences to concrete product choices, from an early opportunity to a difficult usability question.
You’ll combine interviews, workflow observation, product feedback, and available market evidence. The goal is a clear view of the problem, what remains uncertain, and which next step will teach us the most.
What you’ll do
- Plan merchant and seller research
- Connect qualitative evidence to product decisions
- Validate demand and adoption assumptions
- Choose research methods that fit the decision and time available.
- Turn findings into clear opportunities, trade-offs, and follow-up questions.
- Help teams maintain useful research records and revisit assumptions.
What you’ll bring
- Customer interview and synthesis experience
- Comfort with early-stage product uncertainty
- Ability to distinguish signals from assumptions
- Experience planning and conducting qualitative product research.
- Strong synthesis skills and careful handling of conflicting evidence.
- Ability to influence decisions through clear, practical storytelling.
A strong start looks like this.
In your first few months, we’d focus on learning together and making a useful contribution.
- 01
Build a focused research plan around a high-priority opportunity.
- 02
Give a product team a clearer view of a recurring customer problem.
- 03
Establish a sustainable rhythm for learning from customers.
Good work happens together.
You’ll collaborate with product managers, designers, customer success, and engineering leads. We value clear writing, open feedback, time to focus, and practical decisions made close to the work.
Bring your perspective, curiosity, and care for customers. We’re interested in how you think, what you’ve learned, and the difference you can make with a team.